Make a Payment

Paying your rent should be fast and simple. On this page we'll talk about everything you need to know about payments, from various payment options and when payments are accepted, to how to make your first payment and partial payments.

While Progress Residential® is focused on protecting the health and wellbeing of our residents and our team members, we understand the unexpected and overwhelming financial challenges COVID-19/coronavirus has presented to our country and our residents.

If you find yourself in financial distress, our team is ready to work with you to help solve challenging financial situations and make sure you’re able to stay in your Progress home. For more information on rent assistance and how Progress is helping our residents, please visit our Rent Assistance page here.

Generally, unless otherwise specified in your lease agreement, rent payments are due by the 3rd of each month. If you have any questions about payments and you don't find answers to your questions here, please contact us at 833.PRG.RESS (833.774.7377).

Payment Options

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Bank Account and Auto Pay

Have your rent automatically deducted from your bank account each month without the convenience fee. Simply enter your bank account and routing number and your rent will be paid on time, every time.
 

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Pay by Personal Check

We happily accept checks of all kinds. Be sure to leave enough time for the payment to arrive prior to the due date as to not incur a late fee. Please make checks out to “Progress Residential®” and mail your payments to: Progress Residential®, P.O. Box 4300, Scottsdale, AZ 85261

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Text-to-Pay

Pay rent with a quick text message. To setup this feature, log into your Progress Residential® account and select the “Edit Profile” tab. On your profile page, select the “Allow Text (SMS) Notifications” box. You will then receive a confirmation text.
 

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Pay with Cash through WIPS

We now accept cash rent payments through WIPS™ (Walk-in Payment System) at participating locations near you. For more information on WIPS and how to register, please click here.

 

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Pay by Credit Card or ACH Transfer

We accept credit card and ACH payments. Simply click "Resident Services", login, and follow the instructions from there. Please note: before paying by credit card, there’s some things you need to know. Please read the "Paying by Credit Card" section below.

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Pay by Phone

Payments can be made over the phone 24/7 with our secure, automated system. Simply call us at 833.PRG.RESS and select the option to make a payment over the phone. Fees include $2.50 for ACH/Debit/Bank Account payments, and between $1.25 and $125 depending on the payment amount for credit card payments.

Payment Due Dates and Late Fees

Generally, unless otherwise stated in your lease, rent payments made after the 3rd of each month are considered late and will be assessed a $125 late fee. Payments made through our online or phone payment systems are accepted 24 hours a day, 7 days a week.

Making a Partial Payment

We’re making paying rent as easy and flexible as possible. In addition to online payment options, text-to-pay, automatic withdrawals, checks, money-orders, cashier’s check, pay-by-phone, and cash payments through WIPs, we allow you to make partial payments.

If you would like to make a partial payment, please follow these instructions:

  1. Log into your account.
  2. Under Payments, select “Make Payments” and go to “Make a One-time Payment” on the upper right side of the screen.
  3. Once you’ve selected “Make a One-time Payment”, you’ll want to scroll all the way down on the page until you get to the “Enter Payment Details” section.
  4. Select the payment account that you wish to use by clicking on the down arrow on the right of that box as shown above.  (Remember: credit card payments require a $35.00 processing fee)
  5. Enter the amount you wish to pay right now in the “Enter Payment Amount” box. 
  6. The “Extra Payment Amount” box can be left blank, unless you wish to pay an additional amount (however, this is not recommended). 
  7. After you confirm everything is correct, select the green “Next” button and the online system will ask if you wish to proceed and confirm payment.
  8. Once your payment is made, you’ll receive an email confirmation.


Please note:

  • Your full rent payment is due by the 1st of each month unless otherwise stated in your lease. If you make a partial payment but don’t pay the full amount within the grace period listed in your lease, you’ll still receive a late penalty.
  • Your account must be in good standing before you can make partial payments.

*We now accept partial payments at any time. If you are unable to pay your entire rent for the month, please reach out to us at [email protected]

Making Your First Payment

Once you sign the your lease agreement you’ll have the option to make a payment in the online portal, but the specific amounts will not be known until after we’ve documented and processed all the information and details of your move-in our system.

You will be sent a cost sheet which will detail your move-in charges. You’ll then need to enter in the pro-rated rent and any other fees listed as a “one-time payment” and make your payment from there. Additionally, your security deposit must be paid by ACH transfer or credit card* using the online system.

IMPORTANT: Before paying by credit card, read the “Paying by Credit Card” section below to help ensure your payment is successfully processed and you avoid missed payments, delayed move-in dates, and late fees.

To make your first payment:

  1. Log into your account or Create your account if you don't have one yet
  2. Under Payments, select “Make a One-time Payment” on the upper right side of the screen
  3. Once you’ve selected “Make a One-time Payment”, you’ll be able to edit the amount listed in each payment category. Change the amounts to the costs listed in your "cost sheet"
  4. Submit your payment

 

PLEASE NOTE: Move-in funds must be paid at least four (4) days prior to your move-in date. Payments made less than four (4) days prior to your move-in date must be made by credit card* or with certified funds (cashier’s check, money order) which must be overnighted to 7500 N. Dobson Rd, Suite 300, Scottsdale, AZ 85256. With your payment, be sure to include your name (name of the lease holder), the property address, and your phone number. Please take a photo or make a copy of your payment for your records.

If you have any questions about making your first payments, please give us a call at 833.PRG.RESS (833.774.7377)

* A $35 Convenience Fee will apply to each payment made by credit card.

Paying by Credit Card

Paying by credit card is a convenient and secure way to make a payment. However, these payments can also fail to process which can keep you from making your payment on time or accessing your home on your move-in date.

The three most common reasons a credit card payment may not go through are:

  • The credit card or account’s daily spending limit is exceeded. 
  • The payment plus the current balance on the card exceed the card’s balance limit.
  • The payment is for an amount that’s higher than is typical for the card, and the payment is flagged by the credit card company as potentially fraudulent.

 

Before you make a payment by credit card, be sure to:

  1. Check your daily spending limit to make sure your payment does not exceed it. 
  2. Check your current balance to make sure that the payment will not take the card balance over the maximum balance amount. 
  3. Most importantly, contact your credit card company or financial institution in advance and notify them of your planned payment. If financial institutions are aware of the payment in advance, they can prepare your account and avoid questions of fraudulent activity.

 

Please note: A $35 Convenience Fee will apply to each payment made by credit card.