Braze Mobile Messaging Terms & Conditions

MOBILE TERMS OF SERVICE

 

The PROGRESS RESIDENTIAL mobile message service (the "Service") offered through PROGRESS RESIDENTIAL (“PROGRESS RESIDENTIAL”, “we”, or “us”) is provided by third-party Braze. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. These Mobile Terms may also be revised by changes to the Braze platform.

 

By consenting to the Service, you agree to receive recurring SMS/text messages from and on behalf of the PROGRESS RESIDENTIAL through your wireless provider to the mobile number you provided. If your mobile number is registered on any state or federal Do Not Call list, but you then opt in to our Service, then you are agreeing to receive text messages and supersede your prior decision to be placed on the Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

 

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with PROGRESS RESIDENTIAL. Your participation in this program is completely voluntary.

 

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

 

You may opt out of the Service at any time. Text the single keyword command STOP to PROGRESS RESIDENTIAL 10 DLC, Toll Free, or Short Code 396042 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other PROGRESS RESIDENTIAL mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

 

For Service support or assistance, text HELP to PROGRESS RESIDENTIAL 10 DLC, Toll Free, or Short Code 396042 or email PROGRESS RESIDENTIAL Support Email

 

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.

 

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

 

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

 

We respect your right to privacy. To see how we collect and use your personal information for this particular application, please see our Privacy policy below.

 

PRIVACY POLICY

 

Effective Date: October 20, 2026

 

This Privacy Policy describes how Braze on behalf of Progress Residential (“we,” “us,” or “our”) collects, uses, discloses, retains, and otherwise processes personal information in connection with the Progress Residential SMS messaging system and APP, including its related websites, mobile applications, products, services, and communications (collectively, the “Services”).

 

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy. This Privacy Policy does not apply to information processed on behalf of another organization under a separate agreement or to third-party services governed by their own privacy policies.

 

Article 1 — Personal Information We Collect

  1. Information You Provide. Depending on how you interact with the Services, we may collect the following categories of personal information directly from you:
    1. Identifiers and Contact Information. Identifiers and contact information such as name, email, phone number, username, resident profile identifiers or postal address.
    2. Account Information. Account information such as login credentials, account preference or profile information.
    3. Transaction and Payment Information. Payment-card information which may be processed directly by a third party payment processor or other service provider and we may receive limited transaction details rather than complete payment-card information.
    4. Communications. Information contained in inquiries, support requests, reviews, survey responses, feedback, and other communications you submit to us.
  2. Information Collected Automatically. When you use the Services, we and our service providers may automatically collect IP address, device identifiers, App version, interaction data, approximate location and date and time of access.
  3. Mobile Device Information and Permissions. If you use our mobile application, we may request access to your location, camera, photos, microphone or push notifications. You may manage device permissions through your device settings, although disabling a permission may affect certain features of the Services.
  4. Information You Decline to Provide. You may decline to provide personal information, but certain information may be necessary to create an account, complete a transaction, receive support, or use particular features of the Services.

 

Article 2 — How We Use Personal Information

  1. Operational Purposes. We may use personal information to:
    1. provide, operate, maintain, and improve the Services;
    2. establish and administer accounts;
    3. process transactions and fulfill requests;
    4. authenticate users and maintain the security of accounts;
    5. provide customer service and respond to inquiries;
    6. personalize content, settings, and user experiences;
    7. communicate with you about the Services, transactions, updates, and administrative matters;
    8. monitor performance, diagnose technical issues, and conduct analytics;
    9. detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity;
    10. enforce our agreements and protect our rights, property, users, and others;
    11. comply with legal obligations and respond to lawful requests; and
    12. carry out other business functions related to resident services.
  2. Marketing and Advertising. This service will not be used for any marketing or advertising purposes. Mobile numbers and consent data are never sold or shared with 3rd parties for marketing or advertising purposes.
  3. Aggregated or Deidentified Information. We may aggregate or deidentify information so that it cannot reasonably be used to identify a particular individual. We may use and disclose such information for lawful purposes and will not attempt to reidentify it except as permitted or required by law.

 

Article 3 — Cookies and Similar Technologies

  1. Use of Technologies. We and Braze may use cookies, software development kits, pixels, local storage, and similar technologies to carrying out these services.
  2. Categories. These technologies may include:
    1. Essential Technologies. Technologies necessary to operate, secure, and provide the Services.
    2. Preference Technologies. Technologies that remember settings and preferences.
    3. Analytics Technologies. Technologies that help us understand usage, performance, and user interactions.
  3. Choices. You may manage certain technologies through managing preferences or settings. You may also adjust browser or device settings to reject or delete certain cookies. Blocking technologies may impair the availability or functionality of parts of the Services.

 

Article 4 — How We Disclose Personal Information

  1. Service Providers. We may disclose personal information to our Service Providers which may provide hosting, infrastructure, payment processing, analytics, communications, customer support, security, marketing, or other services on our behalf.
  2. Legal and Protective Purposes. We may disclose personal information when we reasonably believe disclosure is necessary to comply with law or legal process; respond to lawful governmental requests; enforce our agreements; detect or prevent fraud, security threats, or unlawful conduct; or protect the rights, property, health, or safety of us, our users, or others.
  3. Business Transactions. We may disclose or transfer personal information in connection with an actual or proposed merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar transaction. A recipient may use the information subject to this Privacy Policy unless another policy is provided.
  4. At Your Direction. We may disclose personal information when you request, direct, authorize, or consent to the disclosure.

 

Article 5 — Data Retention

  1. Retention Periods. We retain personal information as required by law.
  2. Retention Criteria. In determining an appropriate retention period, we may consider the nature and sensitivity of the information, the purposes for which it was collected, the duration of our relationship with you, operational requirements, applicable limitation periods, and legal, accounting, security, and compliance obligations.
  3. Deletion or Deidentification. At the end of the applicable retention period, we may delete, destroy, aggregate, or deidentify personal information in accordance with our data-retention practices, except where continued retention is permitted or required.

 

Article 6 — Data Security

  1. Safeguards. We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, acquisition, use, modification, disclosure, or destruction.
  2. Limitations. No security measure or method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us if you believe your account or information has been compromised.

 

Article 7 — Third-Party Services

  1. Separate Practices. The Services may contain integrations with or references to third-party websites, applications, products, or services. We do not control, and this Privacy Policy does not govern, the privacy or security practices of third parties.
  2. Third-Party Policies. Before providing personal information to a third party, you should review the privacy notice made available by that third party.

 

Article 8 — Changes to This Privacy Policy

  1. Updates. We may revise this Privacy Policy periodically to reflect changes in the Services, our information practices, or applicable requirements.

 

Article 9 — Contact Information

  1. Privacy Contact. Questions, concerns, or requests relating to this Privacy Policy or our privacy practices may be directed to privacy@progressresidential.com
  2. Identity Information. To help us respond to a request, please provide your name, contact information, the nature of your request, and sufficient information to identify the relevant account or interaction. Do not submit passwords, complete payment-card numbers, government identification numbers, or other unnecessary sensitive information.